Metropolis
Director, Partner Success
$150K–$175K
Nashville, Tennessee, United States +1 · Director · Full-time · Posted Oct 1, 2026
- Location
- Nashville, Tennessee, United States
New York, New York, United States - Experience
- 5+ years of relevant experience.
About the job
Owns success, retention, and portfolio growth for strategic partners by coordinating internal teams, managing financial performance, and demonstrating value through reporting and executive relationships.
What you'll do
- Own partner relationships, retention, financial performance, and escalation resolution across a portfolio of strategic partners.
- Coordinate product, data, operations, and finance teams to deliver partner needs and commitments.
- Produce partner updates and business reviews, demonstrate value, and expand accounts and service adoption.
What they ask for
- 5+ years of relevant experience in client success, account management, or a strategic customer-facing role, with a record of retaining and growing complex accounts.
- Financial acumen, including owning P&L performance, interpreting financial reports, and managing budgets.
- Strong communication, relationship-building, data storytelling, and cross-functional influence skills.
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes.
Nice to have
- Background in the parking industry, real estate, mobility, hospitality, or operationally complex B2B services.
Pay
$150,000.00 USD to $175,000.00 USD annually (base salary)
AI focus
Leverage AI tools to transform static workflows into responsive, high-output processes.
Model-written summary · the original posting is authoritative