Metropolis
Director, Partner Success
$150K–$175K
Baltimore, Maryland, United States +1 · Director · Full-time · Posted Oct 1, 2026
- Location
- Baltimore, Maryland, United States
New York, New York, United States - Experience
- 5+ years; relevant experience in client success, account management, or a strategic customer-facing role.
About the job
Own strategic partner relationships at Metropolis, driving retention, measurable value, financial performance, and account growth through cross-functional coordination.
What you'll do
- Manage partner success and retention, serving as the primary relationship owner and internal advocate.
- Own portfolio financial performance and deliver partner reporting, including weekly updates, MBRs, and QBRs.
- Coordinate partner escalations and cross-functional initiatives, while identifying opportunities to expand accounts and service offerings.
What they ask for
- 5+ years of relevant experience in client success, account management, or a strategic customer-facing role, with a record of retaining and growing complex accounts.
- Financial acumen, including P&L ownership, financial reporting, budget management, and discussing performance with partner executives.
- Strong communication, relationship-building, data storytelling, and cross-functional influencing skills.
- Travel approximately 5–10%.
Nice to have
- Background in the parking industry.
- Experience in real estate, mobility, hospitality, or other operationally complex B2B service environments.
Pay
$150,000.00 USD to $175,000.00 USD annually (base salary)
Model-written summary · the original posting is authoritative