Metropolis
Director, Partner Success
$150K–$175K
Chicago, Illinois, United States +1 · Director · Full-time · Posted Oct 1, 2026
- Location
- Chicago, Illinois, United States
New York, New York, United States - Experience
- 5+ years of relevant experience.
About the job
Owns partner success, retention, financial performance, and growth for a portfolio of strategic partners, coordinating internally to deliver measurable value.
What you'll do
- Manage partner relationships, retention, financial commitments, and portfolio growth.
- Coordinate with internal teams to address partner needs, resolve escalations, and follow through on commitments.
- Partner with Data to deliver weekly updates, MBRs, and QBRs that communicate partner value.
What they ask for
- 5+ years of relevant experience in client success, account management, or a strategic customer-facing role, with a track record of retaining and growing complex accounts.
- Financial acumen, including P&L ownership, interpreting financial reports, budget management, and discussing performance with partner executives.
- Strong communication, relationship-building, data storytelling, and cross-functional influence skills.
- Experience leveraging AI tools to transform static workflows into responsive, high-output processes.
Nice to have
- Background in the parking industry, or experience in real estate, mobility, hospitality, or operationally complex B2B services.
Pay
$150,000.00 USD to $175,000.00 USD annually (base salary)
AI focus
Use AI tools to transform static workflows into responsive, high-output processes.
Model-written summary · the original posting is authoritative