Micron
Employee Experience Support Transformation Manager
Boise, ID - Main Site · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 7+ years of IT experience in a Fortune 500 or similarly complex enterprise environment; 5+ years of progressive leadership and people management experience.
- Education
- Bachelor's degree in Information Technology, Computer Science, Information Systems, Engineering, Business Administration, or a related field, or equivalent experience.
About the job
Leads global Workplace IT support transformation to improve service operations, efficiency, and employee experience through strategic programs and team development.
What you'll do
- Develop a three-year support technology roadmap and lead cross-functional transformation initiatives.
- Drive continuous improvement in service quality, automation, self-service, AI, and Digital Employee Experience (DEX); analyze performance and identify opportunities.
- Set and report on service KPIs and outcomes, lead problem management, and develop teams while advising senior leadership.
What they ask for
- Bachelor's degree in a related field or equivalent experience.
- 7+ years of IT experience in a Fortune 500 or similarly complex enterprise environment.
- 5+ years of progressive leadership and people management experience.
- Experience leading transformation and working in IT support/service management, including ITSM, Service Desk, Endpoint Support, and Field Services.
Nice to have
- Exceptional planning, communication, collaborator management, and influencing skills.
- Experience creating executive-level presentations and translating technical information into business-focused recommendations.
Tools
ITSM, Service Desk, Endpoint Support, Field Services, Workplace Technology, Digital Employee Experience (DEX)
AI focus
Leads improvement programs involving AI-enabled support and AI.
Model-written summary · the original posting is authoritative