Microsoft
Contact Center as a Service Accelerate Sales Initiative Leader
$133K–$240K
United States · On-site · Full-time · Posted Nov 3, 2026
- Experience
- 8+ years required; 12+ years listed as an additional qualification. Both allow equivalent experience.
- Education
- Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field, or equivalent experience.
About the job
Leads the global CCaaS Accelerate sales initiative, coordinating funded opportunities, field and partner execution, governance, and performance reporting to drive customer outcomes and business impact.
What you'll do
- Own the initiative’s strategy, roadmap, governance, operating cadence, opportunity lifecycle, and performance management.
- Coordinate sellers, technical teams, partners, Finance, and FastTrack to progress qualified opportunities and oversee funded engagements and investments.
- Deliver executive reporting and improve scalable workflows, data quality, seller enablement, and execution processes.
What they ask for
- Bachelor’s Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field, OR equivalent experience.
- 8+ years experience in technical solution architecture and enterprise sales, business development, strategic consulting, technical consulting, or relevant/prioritized industry.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Relevant technical certification(s) in cloud technologies, solution architecture, or related domain.
- Experience leading complex sales initiatives or funded programs; managing pipeline, forecasting, investments, and KPIs; cross-functional execution; CCaaS/contact center or related sales motions; or scalable workflows and field enablement.
Pay
USD $133,000 - $222,700 per year (base salary); USD $170,300 - $239,800 per year (base salary)
Tools
Dynamics 365 Contact Center, Copilot, Excel, Power BI, Power Automate, SharePoint, Teams, Dataverse
AI focus
Supports adoption of AI-powered customer service experiences through Copilot, conversational AI, and intelligent agents; uses approved Microsoft AI capabilities to automate workflows.
Model-written summary · the original posting is authoritative