Microsoft
Customer Experience Program Management - CTJ - Poly
$120K–$261K
Reston, VA +1 · On-site · Full-time · Posted Oct 12, 2026
- Location
- Reston, VA
Redmond, WA - Experience
- 4+ years in a listed field, or equivalent experience; preferred: over 6 years managing cross-functional and cross-team programs.
- Education
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience.
- Visa sponsorship
- The posting requires U.S. citizenship verification due to citizenship-based legal restrictions.
About the job
Leads cross-functional programs to improve customer experience and predictability in cloud hardware deployments through data, process improvements, automation, and operational coordination.
What you'll do
- Coordinate virtual and cross-functional teams to deliver infrastructure and resolve deployment challenges.
- Develop deployment data, dashboards, metrics, processes, and roadmaps to improve execution and customer experience.
- Partner with Engineering and Capacity teams to identify automation opportunities and improve deployment milestones.
What they ask for
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience.
- 4+ years experience in engineering, product/technical program management, data analysis, or product development.
- Active U.S. Government Top Secret Clearance with access to Sensitive Compartmented Information (SCI), based on a Single Scope Background Investigation (SSBI) with Polygraph.
- U.S. citizenship; must pass the Microsoft Cloud Background Check.
Nice to have
- Proven expertise managing cross-functional and cross-team programs for over 6 years.
- Experience with T-SQL, Kusto, PowerApps, or other analytical tools (2+ years preferred).
Pay
USD $119,800 - $234,700 per year (base salary); USD $160,200 - $261,000 per year (base salary)
Tools
T-SQL, Kusto, PowerApps
AI focus
The role supports cloud and AI infrastructure supply chain operations; no specific AI development work is described.
Model-written summary · the original posting is authoritative