Microsoft
CX Program Manager II
$102K–$219K
United States · On-site · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 2+ years in engineering, product/technical program management, data analysis, or product development; alternatives include a Master’s Degree with 3+ years, or a Bachelor’s Degree with 5+ years, in the listed areas.
- Education
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience.
About the job
Manages Azure capacity planning and operational processes to ensure prioritized services and customer workloads have needed resources and to improve customer outcomes.
What you'll do
- Manage capacity planning and supportability for first-party services across prioritized Azure regions; monitor customer experience metrics and operational data.
- Coordinate with cross-functional teams to resolve capacity blockers and align enablement with customer and business needs.
- Improve systems, tools, reporting, and processes for capacity planning, demand management, and data-informed decisions.
What they ask for
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 2+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Master's Degree and 3+ years of relevant experience, or Bachelor's Degree and 5+ years of relevant experience, or equivalent experience.
- 2+ years managing cross-functional and/or cross-team projects; experience with analytics/reporting tools such as Microsoft Power BI, Structured Query Language (SQL), or similar technologies.
Pay
USD $102,100 - $202,200 per year (base salary); USD $133,800 - $219,200 per year (base salary)
Tools
Azure, Microsoft Power BI, Structured Query Language (SQL)
Model-written summary · the original posting is authoritative