Microsoft
Incident Response Program Manager
Seattle, WA · On-site · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 2+ years in a listed field, or equivalent experience; 1+ year managing cross-functional and/or cross-team projects.
- Education
- Bachelor's Degree or equivalent experience.
About the job
Coordinates security, privacy, and data-protection incidents affecting Microsoft’s commercial business, from triage and containment through investigation, remediation, and closure.
What you'll do
- Triage and coordinate incidents, maintaining ownership, timelines, evidence, decisions, and follow-up through closure.
- Coordinate stakeholders to assess customer impact and meet applicable regulatory, contractual, and notification requirements.
- Improve response operations through metrics, runbooks, readiness activities, post-incident reviews, and controlled automation.
What they ask for
- Bachelor's Degree and 2+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
- 1+ year(s) of experience managing cross-functional and/or cross-team projects.
Nice to have
- Experience coordinating incident response or improving operational procedures, metrics, and readiness.
- Experience leading enterprise-scale AI-powered transformation, including agentic workflows, automation, and data-driven solutions.
Tools
ServiceNow
AI focus
Supports the controlled operation and improvement of AI solutions and incident-response automations; preferred experience includes enterprise-scale AI transformation, agentic workflows, automation, and data-driven solutions.
Model-written summary · the original posting is authoritative