Microsoft
Legal Service Delivery Specialist, Global Frontline
$98K–$208K
Redmond, WA +4 · On-site · Full-time · Posted Sep 10, 2026
- Location
- Redmond, WA
San Francisco, CA
New York, NY
Washington, DC
Atlanta, GA - Experience
- Required: 5+ years with a Bachelor's Degree, or 6+ years with a qualifying Paralegal Certification, or equivalent experience. Preferred: 8+ years with a Bachelor's Degree or equivalent experience; also lists 8+ years of relevant legal experience and 8+ years in a technology industry environment.
- Education
- Bachelor's Degree, or qualifying Paralegal Certification, or equivalent experience.
About the job
Provides frontline legal support to Microsoft business clients, resolves matters within scope, and improves legal service delivery through scalable workflows and responsible use of automation and AI.
What you'll do
- Counsel business clients, draft and process legal materials, and identify risks requiring attorney or subject matter expert escalation.
- Develop guidance, playbooks, training, and self-service resources; use service data and feedback to recommend improvements.
- Redesign repeatable legal workflows and support adoption of automation and AI-enabled capabilities.
What they ask for
- Bachelor's Degree and 5+ years of paralegal, legal administration, or relevant experience; OR Paralegal Certification meeting the requirements for the work location and 6+ years of such experience; OR equivalent experience.
- Experience supporting complex legal or compliance matters with limited supervision and sound judgment on risk, prioritization, and escalation.
- Experience working directly with business clients and collaborating across legal, operational, or technical teams.
Nice to have
- 2+ years experience in program/project management.
- Proficiency in Spanish-language.
Pay
USD $97,900 - $189,600 per year (base salary); USD $126,200 - $207,600 per year (base salary)
AI focus
Supports responsible adoption of automation and AI-enabled capabilities in legal workflows and uses data, technology, automation, or AI-enabled tools to improve legal service delivery.
Model-written summary · the original posting is authoritative