Microsoft
Operations Key Account Manager
$98K–$206K
Redmond, WA · On-site · Manager · Full-time · Posted Nov 3, 2026
- Experience
- 4+ years in program management, process management, or process improvement; OR equivalent experience. Preferred: 8+ years of relevant experience, OR equivalent experience.
- Education
- Bachelor's Degree in Business, Operations, Finance, or related field OR equivalent experience.
About the job
Leads partner enablement and change-management programs for Microsoft launches, translating partner needs into actionable requirements and driving readiness, adoption, and cross-functional improvements.
What you'll do
- Build partner relationships and represent partner needs in internal requirements, design, prioritization, and launch decisions.
- Lead partner co-design, readiness, and change-management workstreams; track risks, implementation, and adoption through and after go-live.
- Use data and partner feedback to recommend scalable process improvements, automation, AI-enabled insights, and self-service solutions.
What they ask for
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience working in global, cross-functional, and highly matrixed environments.
- Experience delivering complex programs, launches, operational changes, or improvement initiatives with competing priorities.
- Experience in partner channel management, partner operations, customer relationship management, customer success, or strategic account engagement.
Nice to have
- Bachelor's Degree in Business, Operations, Finance, Supply Chain, Technology, Engineering, Computer Science, or a related field AND 8+ years of relevant experience, OR equivalent experience.
- Understanding of cloud, commerce, digital platforms, partner ecosystems, security, compliance, or lifecycle operations.
Pay
USD $97,600 - $188,400 per year (base salary); USD $125,000 - $206,400 per year (base salary)
Tools
dashboards, KPIs, automation, APIs, sandbox, test-environment
AI focus
Apply AI-enabled insights and AI solutions to improve scale and sustainability.
Model-written summary · the original posting is authoritative