Microsoft
Principal Business Program Manager, Tools Global Product Lead (GPL)
$131K–$304K
New York, NY +3 · On-site · Principal · Full-time · Posted Oct 5, 2026
- Location
- New York, NY
Redmond, WA
Los Angeles, CA
San Francisco, CA - Experience
- 8+ years in program management, process management, or process improvement; or equivalent experience. The posting also states 10+ years in business program management, product operations, CRM / seller tooling, sales strategy, revenue operations, or GTM transformation.
- Education
- Bachelor's Degree in Business, Operations, Finance, or related field, or equivalent experience.
About the job
Own CRM and seller-tooling domains end to end, translating seller needs into product priorities, launch and adoption plans, and measurable business outcomes.
What you'll do
- Build evidence-backed problem backlogs and business requirements to guide product roadmaps.
- Partner cross-functionally to launch capabilities, drive adoption, and measure business impact.
- Set success metrics and communicate priorities, risks, tradeoffs, and decisions to stakeholders.
What they ask for
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience translating complex business or field problems into requirements, priorities, and execution plans.
- Experience using data, telemetry, feedback, and business metrics to set priorities and measure outcomes.
- Experience with CRM or seller-workflow platforms such as Dynamics 365, Salesforce, or comparable enterprise sales systems.
Nice to have
- Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement; OR Bachelor's Degree in a related field AND 15+ years experience; OR equivalent experience.
- Experience in advertising, media sales, enterprise sales, platform modernization, data products, or AI-assisted workflow transformation.
Pay
USD $130,900 - $277,200 per year (base salary); USD $165,600 - $303,600 per year (base salary)
Tools
Dynamics 365, Salesforce, TrueCRM, MSA, LMS
AI focus
Experience in AI-assisted workflow transformation is cited; the role also identifies agentic workflow capabilities as a cross-domain dependency.
Model-written summary · the original posting is authoritative