Microsoft
Principal - Customer Experience Program Manager
$143K–$304K
Redmond, WA · On-site · Principal · Full-time · Posted Oct 13, 2026
- Experience
- 6+ years in engineering, product/technical program management, data analysis, or product development; alternatively, equivalent experience.
- Education
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience.
About the job
Engages strategic customers across the Americas to resolve Windows 365 and Azure Virtual Desktop adoption blockers and turn customer insights into engineering and product improvements.
What you'll do
- Gather customer and engineering insights to influence product direction and roadmap priorities.
- Train and enable the deployment ecosystem and align internal and external partners on business and technical requirements.
- Work with customers and cross-functional teams to address adoption or sales blockers and improve customer outcomes.
What they ask for
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development, OR equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
- Demonstrated knowledge of software development methodologies.
- Willingness to travel to and work on-site at customer locations; approximately 25% travel.
Nice to have
- Broad technical knowledge across Microsoft endpoint, desktop virtualization, and Azure technologies.
- Experience working directly with large enterprise customers and influencing product improvements based on customer requirements.
Pay
USD $142,800 - $274,800 per year (base salary); USD $188,000 - $304,200 per year (base salary)
Tools
Windows 365, Azure Virtual Desktop, Intune, Microsoft Endpoint Manager, Configuration Manager, Azure Active Directory, Remote Desktop Services, Microsoft Azure
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