Microsoft
Principal Customer Success Account Manager (CSAM)
$106K–$272K
United States · On-site · Principal · Full-time · Posted Sep 6, 2026
- Experience
- Minimum 4+ years with a Master's degree, or 6+ years with a Bachelor's degree, or equivalent experience. Preferred: 10+ years with a Master's degree, or 12+ years with a Bachelor's degree, or equivalent experience; also preferred 5+ years in financial services or another highly regulated industry.
- Education
- Master's or Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field; or equivalent experience.
- Visa sponsorship
- Microsoft is unable to sponsor a work visa for this role.
About the job
Advises complex financial services customers, building executive partnerships and coordinating customer success strategies to deliver cloud adoption, AI transformation, and measurable business outcomes.
What you'll do
- Establish executive partnerships and lead customer success planning, governance, and business reviews for complex enterprise accounts.
- Coordinate cloud, data, security, digital workplace, and AI transformation programs across customer, Microsoft, and partner teams.
- Manage customer health, adoption, risks, escalations, and delivery; mentor others and share success practices.
What they ask for
- Master's degree in a related field and 4+ years of relevant experience, or bachelor's degree in a related field and 6+ years, or equivalent experience.
- Experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
Nice to have
- 5+ years in financial services or another highly regulated industry, advising senior business and technology leaders.
- Experience leading complex enterprise programs and virtual teams; relevant technical, service management, project management, or Prosci certification preferred.
Pay
USD $106,400 - $203,600 per year (base salary); USD $137,600 - $222,600 per year (base salary); USD $130,900 - $251,900 per year (base salary); USD $165,600 - $272,300 per year (base salary)
Tools
Microsoft Azure, Microsoft 365, AWS
AI focus
Guide customer AI transformation at scale and lead enterprise AI initiatives.
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