Microsoft
Principal CX Program Manager
$143K–$304K
United States · On-site · Principal · Full-time · Posted Oct 30, 2026
- Experience
- 6+ years required, or equivalent experience. Preferred: 8+ years with a Master's degree, or 12+ years with a Bachelor's degree, or equivalent experience; additional preferred experience includes 5+ years managing cross-functional or cross-team projects and 3+ years synthesizing customer, operational, and business signals.
- Education
- Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field, or equivalent experience.
- Visa sponsorship
- The role requires ability to meet Microsoft, customer and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
About the job
Leads strategy and scalable operational improvements for Azure Data and Database capacity customer experiences, turning customer, operational, telemetry, and capacity signals into actions that improve reliability and outcomes.
What you'll do
- Own and evolve the customer experience portfolio, strategy, operating models, and governance for Azure capacity.
- Build scalable processes for demand management, prioritization, escalation, capacity decisions, and risk mitigation.
- Lead system-led and agent-assisted workflow transformation and align cross-functional teams on customer-focused outcomes.
What they ask for
- Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or related field and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Master's degree and 8+ years of relevant experience, or Bachelor's degree and 12+ years, or equivalent experience.
- Experience with cross-functional projects, customer and operational insights, cloud infrastructure and capacity planning, or automation and AI-assisted workflows.
Pay
USD $142,800 - $274,800 per year (base salary); USD $188,000 - $304,200 per year (base salary)
Tools
Microsoft Azure, Artificial Intelligence (AI)
AI focus
Transform manual customer experience processes into system-led and agent-assisted workflows; preferred experience includes AI-assisted workflows.
Model-written summary · the original posting is authoritative