Microsoft
Principal CX Program Manager
$143K–$304K
United States · On-site · Principal · Full-time · Posted Oct 30, 2026
- Experience
- 6+ years; preferred: 8+ years with a master's degree or 12+ years with a bachelor's degree, or equivalent experience.
- Education
- Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field OR equivalent experience.
About the job
Leads Azure capacity programs and strategy, translating customer demand and infrastructure constraints into operating mechanisms, product requirements, and measurable customer and regional outcomes.
What you'll do
- Develop multi-year capacity strategies and lead complex customer and regional capacity programs.
- Turn customer feedback and operational data into requirements, investment recommendations, and experience improvements.
- Set success measures and build cross-organizational governance, analytics, AI-enabled workflows, and automation.
What they ask for
- Bachelor's degree in Computer Science, Engineering, Data Science, Math, Business, or a related field and 6+ years of relevant experience, or equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Master's degree in a related field and 8+ years of relevant experience, or equivalent experience.
- Bachelor's degree in a related field and 12+ years of relevant experience, or equivalent experience.
Pay
USD $142,800 - $274,800 per year (base salary); USD $188,000 - $304,200 per year (base salary)
AI focus
Translate operational needs into requirements for AI-enabled workflows, automation, and decision-support systems; partner with engineering to shape roadmaps, validate solutions, support adoption, and assess business impact.
Model-written summary · the original posting is authoritative