Principal Product Managers-Security: Customer Voice and Product Insights

What you'll do

• Lead and improve a shared process for triaging, prioritizing, routing, and closing customer feedback; drive adoption across teams.
• Combine support, customer, telemetry, research, and product-usage signals using analytics, AI, dashboards, and automation to identify patterns and guide prioritization.
• Diagnose product issues, influence Product and Engineering decisions, and track decisions and follow-through with customer-facing teams.

What they ask for

• Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
• Ability to meet Microsoft, customer and/or government security screening requirements, including passing the Microsoft Cloud Background Check.
• Technical product experience relevant to the assigned area: 5+ years working with related security, identity, data security, compliance, endpoint or cloud products (as applicable).
• Experience translating post-launch signals and technical evidence into engineering recommendations and influencing stakeholders across organizations.

Nice to have

• Bachelor's Degree and 12+ years of relevant experience, or equivalent experience; 4+ years taking a product, feature, or experience to market; 6+ years improving product metrics; or 6+ years disrupting a market.
• Relevant expertise in Microsoft Purview, Microsoft Intune, Microsoft Defender, Microsoft Sentinel, Microsoft Entra, or comparable platforms; experience with feedback systems, dashboards, AI-assisted analysis, and automation.

Pay

USD $142,800 - $274,800 per year (base salary); USD $188,000 - $304,200 per year (base salary)

Tools

Microsoft Defender, Microsoft Sentinel, Microsoft Entra, Microsoft Purview, Microsoft Intune, KQL, APIs, Zero Trust

AI focus

Use AI-assisted analysis to summarize and categorize feedback, identify patterns and duplicates, support prioritization, and automate routing to shorten time from intake to decision.