Microsoft
Senior Director, Frontier Continuous Improvement
$131K–$304K
Redmond, WA · On-site · Director · Full-time · Posted Oct 26, 2026
- Experience
- Required experience thresholds: 6+ years with a relevant master's degree, 8+ years with a relevant bachelor's degree, or equivalent experience; plus 4+ years in each of two specified transformation and executive-advisory areas, and 1+ year in AI/automation workflow redesign. Preferred: 12+ years with a master's degree or 15+ years with a bachelor's degree, or equivalent experience.
- Education
- Master's Degree in Engineering, Business, or related field AND 6+ years relevant experience OR Bachelor's Degree in Engineering, Business, or related field AND 8+ years relevant experience OR equivalent experience.
About the job
Leads customer workflow discovery and redesign within Forward Deployed Engineering teams, integrating AI into business processes and guiding implementation, adoption, and measurement of results.
What you'll do
- Lead current-state analysis and collaborative future-state workflow design, including human-AI roles and oversight.
- Translate redesigned workflows into engineering requirements and implementation plans; support prototyping, deployment, and adoption.
- Set performance baselines and targets, validate business impact, and build customer capabilities to sustain improvements.
What they ask for
- Master's degree in Engineering, Business, or related field and 6+ years of relevant process experience; or bachelor's degree in those fields and 8+ years; or equivalent experience.
- 4+ years leading enterprise transformation, process redesign, and operating-model change through adoption and sustained results.
- 4+ years advising executive leaders, facilitating high-stakes decisions, shaping complex engagements, and influencing across organizations.
- 1+ year redesigning workflows with generative AI, agents, or automation and partnering with technology or engineering teams on large-scale implementations.
Nice to have
- Consulting, professional services, or enterprise sales experience in customer transformation or technology-enabled operating-model change.
- Hands-on agentic workflow design, responsible AI, evaluation, human oversight, failure-mode planning, or advanced Lean, Six Sigma, or operational excellence experience.
Pay
USD $130,900 - $277,200 per year (base pay); USD $165,600 - $303,600 per year (base pay)
Tools
generative AI, agents, automation
AI focus
Redesigns workflows to incorporate AI and agents, defining automation opportunities, human oversight, decision rights, exception handling, and fallback paths; partners with engineering teams on implementation.
Model-written summary · the original posting is authoritative