Microsoft
Senior Marketing Manager, Digital Trust & Global Regulations (Program Ops)
$98K–$206K
Redmond, WA +3 · On-site · Manager · Full-time · Posted Oct 22, 2026
- Location
- Redmond, WA
New York, NY
Mountain View, CA
Atlanta, GA - Experience
- 4+ years; alternatives include a Master's Degree and 6+ years, or a Bachelor's Degree and 8+ years, in program management, process management, or process improvement; equivalent experience is stated.
- Education
- Bachelor's Degree in Business, Operations, Finance, or related field, or equivalent experience.
About the job
Manages customer and field inquiries about digital trust and regulations, coordinating resolution and improving operational workflows, reporting, and technology adoption.
What you'll do
- Manage intake, triage, routing, follow-up, resolution tracking, and reporting for trust and regulatory inquiries.
- Coordinate with cross-functional teams to resolve customer and field issues and establish service expectations, escalation pathways, and repeatable playbooks.
- Analyze recurring issues and produce executive-ready reporting on resolution, service quality, and business impact.
What they ask for
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience.
- Experience in business operations, program management, or complex customer-facing issue resolution.
- Experience coordinating cross-functional stakeholders and managing issues from intake through resolution.
- Experience developing CRM workflows, operational processes, service expectations, and continuous-improvement practices.
Nice to have
- Experience in cybersecurity, digital trust, privacy, compliance, regulatory programs, or regulated industries.
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
Pay
USD $97,600 - $188,400 per year base salary; USD $125,000 - $206,400 per year base salary
Tools
Service Trust Portal, [email protected], CRM
Model-written summary · the original posting is authoritative