Microsoft
Senior Product Manager and Principal Product Manager (Multiple Positions) - D365 Contact Center
$120K–$304K
Redmond, WA · On-site · Principal · Full-time · Posted Oct 8, 2026
- Experience
- Required: 5+ years with a Bachelor's Degree, or equivalent experience. Preferred: 8+ years with a Bachelor's Degree, or equivalent experience; additional preferred experience includes 2+ years taking a product, feature, or experience to market, 4+ years improving product metrics, and 4+ years disrupting a market.
- Education
- Bachelor's Degree or equivalent experience.
About the job
Leads product strategy and execution for Copilot Studio and D365 Contact Center conversational AI, helping enterprises build and deploy AI agents and improve customer and employee experiences.
What you'll do
- Understand enterprise customer and productivity needs, drive end-user value and adoption, and address technical challenges and blockers.
- Influence product teams to prioritize features, evaluate competitors, and keep Copilot Studio competitive in agentic conversational AI.
- Lead and coach product managers toward business goals and foster an inclusive team culture.
What they ask for
- Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Nice to have
- Bachelor's Degree and 8+ years of experience in product/service/program management or software development, or equivalent experience; experience bringing products to market and improving product metrics.
- Experience building or deploying agentic solutions; knowledge of Generative AI, LLMs, and quality evaluation approaches and frameworks.
Pay
USD $119,800 - $234,700 per year (base salary); USD $160,200 - $261,000 per year (base salary); USD $142,800 - $274,800 per year (base salary); USD $188,000 - $304,200 per year (base salary)
Tools
Copilot Studio, Generative AI, LLMs
AI focus
Leads product work on conversational AI, agentic platforms and solutions, foundation models, multimodal experiences, and AI-powered tooling for enterprise workflows and customer experiences.
Model-written summary · the original posting is authoritative