Microsoft
Senior Service Engineer - Ads Platform
$120K–$261K
Redmond, WA · On-site · Senior · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years of relevant experience; equivalent experience accepted. Preferred alternatives: Master’s degree and 3+ years of technical experience, or Bachelor’s degree and 5+ years of technical experience, or equivalent experience.
- Education
- Bachelor’s degree in computer science, Information Technology, Data Science, Engineering, or a related field; or equivalent experience.
About the job
Supports Microsoft Advertising Product Ads and Shopping campaigns by resolving complex customer issues, improving service reliability, and turning customer evidence into product improvements and automation.
What you'll do
- Lead complex investigations, guide global support teams, and own service KPIs and improvement plans.
- Translate customer and incident evidence into root-cause fixes, operational improvements, and product action plans.
- Design and own agentic, AI-assisted, and automated solutions to speed diagnosis and prevent recurring escalations.
What they ask for
- Bachelor’s degree in computer science, Information Technology, Data Science, Engineering, or a related field and 2+ years of relevant experience in software engineering, service engineering, systems engineering, or technical support; or equivalent experience.
- Ability to meet Microsoft, customer and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Experience in customer-facing Tier 3 support or a software product organization, handling complex escalations and partnering with Product and Engineering.
- Troubleshooting experience with shopping products, Shopify, web technologies, backend logs, REST APIs, SQL, Kusto Query Language, or similar tools; coding and automation experience.
Pay
USD $119,800 - $234,700 per year (base salary); USD $160,200 - $261,000 per year (base salary)
Tools
Shopify, APIs, REST APIs, SQL, Kusto Query Language, C#, Java, Python
AI focus
Design and own agentic and AI-assisted solutions to accelerate diagnosis, eliminate repetitive work, prevent recurring escalations, and improve efficiency.
Model-written summary · the original posting is authoritative