Microsoft
Service Delivery Manager
$98K–$206K
Reno, NV · On-site · Manager · Full-time · Posted Oct 30, 2026
- Experience
- 2+ years with a Master's Degree in Business Management or related field, or 4+ years with a Business or related field, or equivalent experience. Preferred: overall 12+ years in specified areas or equivalent experience.
- Education
- Master's Degree in Business Management, or related field; OR Business, or related field; OR equivalent experience.
About the job
Owns vendor delivery across Volume Licensing operations, governing performance, finances, capacity, risk, contracts, improvement, and stakeholder coordination.
What you'll do
- Oversee vendor performance against SLAs, KPIs, and contracts; lead reviews, escalations, and corrective actions.
- Manage financial stewardship, capacity planning, compliance, business continuity, and vendor lifecycle activities.
- Lead continuous improvement and work with engineering and Vendor Solutions to pilot and scale responsible AI and automation.
What they ask for
- Master's Degree in Business Management or related field and 2+ years of process management, execution, optimization, or related experience; OR Business or related field and 4+ years of such experience; OR equivalent experience.
- Experience managing outsourced or vendor-delivered operations, including performance governance, escalations, and corrective actions.
Nice to have
- Overall 12+ years in service delivery, vendor operations, outsourcing, business program management, or operations leadership, or equivalent experience.
- Volume Licensing commercial operations or deal processing; multi-site delivery and business continuity; Lean, Six Sigma, ITIL, or PMP certification; AI or automation adoption; Power BI or Excel data skills.
Pay
USD $97,600 - $188,400 per year (base salary); USD $125,000 - $206,400 per year (base salary)
Tools
Power BI, Excel
AI focus
Work with Vendor Solutions and engineering to pilot and scale responsible AI and automation, with clear benefits and measurable adoption.
Model-written summary · the original posting is authoritative