Microsoft
Service Engineer II - Ads Platform
$102K–$219K
Redmond, WA · On-site · Full-time · Posted Oct 27, 2026
- Experience
- 2+ years technical experience required; preferred qualifications include 6+ years working with large-scale cloud or distributed systems.
- Education
- Bachelor's Degree in Computer Science, Information Technology, Mechanical Engineering, Electrical Engineering, Aerospace Engineering, Data Science, Cybersecurity, or related field experience.
About the job
Investigates and resolves Microsoft Advertising platform issues, builds AI-driven support automation, and improves service reliability and customer outcomes.
What you'll do
- Investigate reliability, performance, and data-quality issues across the advertising platform, APIs, and customer workflows.
- Build and maintain production code, AI-assisted automation, monitoring, and automated tests.
- Convert customer and incident evidence into product improvements and operational plans that reduce recurring issues.
What they ask for
- Bachelor's Degree in a listed or related field, or related field experience, and 2+ years of technical experience in a listed engineering discipline.
- Ability to meet required Microsoft, customer, and/or government security screening requirements, including the Microsoft Cloud Background Check.
Nice to have
- Coding experience in a general-purpose language; automation or services experience integrating APIs, databases, and distributed systems.
- Experience with production debugging, AI-based coding tools, advertising domains, tier 3 support, or large-scale cloud/distributed systems.
Pay
USD $102,100 - $202,200 per year (base salary); USD $133,800 - $219,200 per year (base salary)
Tools
C#, Python, TypeScript/JavaScript, REST, SQL, Kusto (KQL), Azure, GitHub/Azure DevOps, CI/CD
AI focus
Designs and owns AI-driven, agentic, and AI-assisted automation to accelerate diagnosis, reduce manual work, prevent repeat escalations, and improve operational efficiency; daily use of AI-based coding tools is preferred.
Model-written summary · the original posting is authoritative