Microsoft
Unified Foundational Offers Strategy and Operations Lead
$131K–$304K
Seattle, WA +3 · On-site · Full-time · Posted Oct 31, 2026
- Location
- Seattle, WA
San Francisco, CA
Austin, TX
United States - Experience
- 10+ years in product management, program management, process management, or process improvement, or equivalent experience.
- Education
- Bachelor’s Degree in Business, Operations, Finance, or a related field, or equivalent experience.
About the job
Leads the portfolio operating layer for Microsoft Unified Foundational Offers, aligning economics, pricing, delivery capacity, engineering priorities, and investment decisions across support and services.
What you'll do
- Establish shared portfolio taxonomy, revenue attribution, governance, and scorecard frameworks.
- Own integrated demand and capacity modeling, including the effects of AI deflection and autonomous resolution on service demand and costs.
- Shape pricing architecture and prioritize engineering and commerce-platform investments using customer outcomes, delivery feasibility, and expected returns.
What they ask for
- Bachelor’s Degree in Business, Operations, Finance, or a related field AND 10+ years of experience in product management, program management, process management, or process improvement — OR equivalent experience.
Nice to have
- Master’s Degree in Business, Operations, Finance, or a related field.
- Leadership of a services or support business; portfolio economics and pricing expertise; senior stakeholder influence; experience with AI-enabled service operations, portfolio scorecards, and enterprise or mission-critical services.
Pay
USD $130,900 - $277,200 per year (base salary); USD $165,600 - $303,600 per year (base salary)
AI focus
Assess how AI-enabled guidance, deflection, and autonomous resolution affect service demand, capacity, cost-to-serve, and customer outcomes.
Model-written summary · the original posting is authoritative