Middesk
Account Manager, Mid-Market
$135K–$180K
New York · Hybrid · Manager · Full-time · Posted Oct 29, 2026
- Experience
- 3+ years of experience in Account Management, Customer Success, or a related customer-facing role.
About the job
Manage mid-market customer relationships, drive product adoption and customer outcomes, and lead renewals to support retention and account growth.
What you'll do
- Manage a portfolio of mid-market customers and help them realize ongoing value from Middesk.
- Advise customers, support adoption and expanded use cases, and lead renewal conversations while identifying retention risks.
- Share customer insights with internal teams to inform product improvements.
What they ask for
- Experience managing mid-market customers and driving retention, renewals, and engagement.
- Strong relationship management skills with operational and executive stakeholders.
- Ability to explain technical concepts to non-technical audiences and support product adoption.
- Proactive problem-solving mindset focused on customer success.
Nice to have
- Experience in financial services, risk management, or B2B compliance.
- Bachelors Degree+
Pay
$135K – $180K USD base salary
Model-written summary · the original posting is authoritative