Middesk
Support Associate
$60K–$70K
New York +1 · On-site · Full-time · Posted Sep 30, 2026
- Location
- New York
San Francisco - Education
- Bachelor’s Degree or equivalent work experience.
About the job
Supports Middesk customers by answering questions, troubleshooting issues, helping them use its products, and sharing customer feedback internally.
What you'll do
- Handle customer questions from start to finish and troubleshoot issues.
- Help customers optimize product use through email, video calls, phone calls, onboarding, and ongoing support.
- Create product documentation and collaborate with EPD and GTM teams on launches, process improvements, and procedures.
What they ask for
- Bachelor’s Degree or equivalent work experience.
- Flexibility with changing duties, strong time management and prioritization, and proactive communication across time zones.
- Excellent research, critical-thinking, and customer-service skills.
- Process- and solution-oriented, detail-focused, and comfortable making decisions with available resources.
Pay
$60K – $70K (base salary); Offers Equity
Model-written summary · the original posting is authoritative