Millennium
End User Services Americas Manager
$175K–$250K
New York, New York · On-site · Manager · Full-time · Posted Jul 8, 2026
- Experience
- 10+ years of progressive technical support experience; no alternative stated.
About the job
Leads regional End User Services across trade floor support, technical support, and client deployment, aligning operations with global IT priorities and improving service quality.
What you'll do
- Direct regional support managers and teams; manage coverage, workloads, accountability, and service delivery.
- Lead senior escalations and major incidents, coordinating with business stakeholders and global technology teams.
- Own ServiceNow workflows, service reporting, KPIs, SLA/OLA tracking, and operational improvements, including automation and AI-enabled tools.
What they ask for
- 10+ years of progressive technical support experience in a financial institution, including significant leadership accountability across multiple end-user service functions.
- Experience managing support managers and distributed teams, handling senior escalations, and supporting business-critical environments.
- Experience with regional operating models, global IT alignment, resource prioritization, and cross-team coordination.
- Deep service-management experience and strong understanding of the end-user technologies listed in the posting.
Nice to have
- Financial institution experience preferably within a hedge fund or large financial technology environment.
- Linux desktop support experience.
Pay
$175,000 to $250,000 USD base salary
Tools
ServiceNow, CMDB, Microsoft Windows, Microsoft 365, Bloomberg, Citrix Workspace, VMware vCenter and vSphere, Microsoft Intune
AI focus
Apply AI-enabled productivity tools to reduce repetitive work, improve controls, service quality, and team effectiveness.
Model-written summary · the original posting is authoritative