Mindex
Product Support Specialist - Remote
$52K–$72K
Rochester, New York · Remote · Full-time · Posted Sep 28, 2026
- Experience
- Experience providing technical support for a software product; no number of years stated.
- Education
- Bachelor’s degree, or a combination of education and relevant work experience.
- Visa sponsorship
- Applicants must be authorized to work for any employer in the United States. Mindex is unable to sponsor employment visas at this time.
About the job
Provides functional and technical support for Mindex’s K–12 education software, troubleshooting customer issues and helping districts use applications for special education, intervention services, and Medicaid billing and compliance.
What you'll do
- Triage and troubleshoot customer requests and tickets involving applications, servers, and databases; escalate issues when needed.
- Work with customers to document and reproduce defects, support reports and procedures, and communicate incident updates.
- Monitor support trends, contribute to documentation and product improvement suggestions, and assist with customer meetings.
What they ask for
- Excellent technical troubleshooting and documentation skills, with strong customer service and communication abilities.
- Experience providing technical support for a software product.
- Knowledge and experience in special education processes, intervention services, and Medicaid reimbursement requirements in educational settings.
- Bachelor’s degree, or a combination of education and relevant work experience.
Nice to have
- Experience supporting educational software, preferably K–12.
- Relevant work experience in a K–12 educational setting.
Pay
$52,000 - $72,000 USD (base salary)
Tools
SchoolTool, Advanced Analytics, Mindex Integration Platform, ClearTrack, MTSS Edge
Model-written summary · the original posting is authoritative