Minerva
Founding Customer Success Engineer
$149K–$189K
New York City · On-site · Full-time · Posted Oct 24, 2026
- Experience
- 3+ years in customer success engineering, technical support, solutions, or a technical account role.
About the job
Build Minerva’s customer success engineering function by resolving customer issues, creating self-serve resources, and turning recurring problems into product improvements.
What you'll do
- Run and triage the support queue, diagnose issues, and provide engineering with reproducible findings when needed.
- Create and maintain the knowledge base, onboarding resources, and self-serve customer journey.
- Identify recurring customer friction, share ranked product feedback, and establish support processes and standards.
What they ask for
- 3+ years in customer success engineering, technical support, solutions, or a technical account role.
- SQL and comfort with APIs, including reading schemas and investigating incorrect results.
- Ability to diagnose technical problems independently and document solutions clearly.
- Located in New York City or willing to relocate.
Nice to have
- Experience at a data, martech, adtech, or developer-tools company; or with Pylon, Intercom, Zendesk, or similar.
- Public technical documentation, experience with identity resolution/CDPs/marketing data, or product explainer videos.
Pay
$149,000–$189,000 USD base salary
Tools
Pylon, SQL, APIs, Intercom, Zendesk
AI focus
Supports customers using Minerva’s AI agents for marketing workflows; the role does not specify building or developing AI.
Model-written summary · the original posting is authoritative