Mintlify
Customer Success Manager
$200K–$240K
San Francisco · On-site · Manager · Full-time · Posted Oct 26, 2026
- Experience
- 4+ years; customer success, account management, or technical account management at a B2B SaaS company.
About the job
Own the health, retention, and growth of enterprise customer accounts, from onboarding and enablement through renewals and expansion.
What you'll do
- Manage account health, strategies, stakeholder relationships, and customer enablement; maintain account records in Salesforce.
- Identify and escalate retention risks, lead save plans, and prepare customers for renewals.
- Source expansion opportunities, partner with Account Managers, troubleshoot technical questions, and develop reusable playbooks and AI-assisted workflows.
What they ask for
- 4+ years in customer success, account management, or technical account management at a B2B SaaS company, owning mid-market or enterprise accounts.
- Demonstrated ownership of a retention metric (GRR, NRR, or renewal rate) and expansion results.
- Commercial, executive communication, data analysis, and account ownership skills.
- Technical fluency with Git workflows, Markdown or MDX, HTML, CSS, JavaScript, and APIs; examples of using AI in a customer success workflow.
Nice to have
- Experience at a developer-tools, documentation, or AI company.
- Hands-on Salesforce experience; SQL or Python; or experience building health scores, playbooks, automations, or customer advocacy assets.
Pay
USD $200K – $240K (base salary not specified)
Tools
Salesforce, Git, Markdown, MDX, HTML, CSS, JavaScript, APIs
AI focus
Use AI to build parts of the customer success workflow and help customers assess value from AI assistants and agents; create reusable AI-assisted workflows.
Model-written summary · the original posting is authoritative