Mintlify
Head of Digital Customer Success
$225K–$265K
San Francisco · Director · Full-time · Posted Oct 27, 2026
- Experience
- 6+ years in customer success; meaningful digital or scaled CS program experience. Management experience required.
About the job
Own retention and expansion for Mintlify’s digital and self-serve customers by building scalable customer-success programs and AI-enabled interventions.
What you'll do
- Own gross revenue retention (GRR) for the long-tail customer segment and establish targets with leadership.
- Build customer segmentation, health scoring, churn interventions, and AI-powered workflows and automations.
- Engage directly with customers, identify expansion opportunities, and partner with Marketing, Support, Sales, and Product.
What they ask for
- 6+ years in customer success, including meaningful experience building digital or scaled programs for high-volume, low-touch customers.
- Management experience and a track record of owning and improving a retention metric such as GRR, NRR, or logo churn.
- Experience building metrics and health scores from imperfect data, and designing interventions that combine automation, AI, and human support.
- Examples of shipped systems built using AI tools; willingness to work hands-on with customers, including by phone.
Nice to have
- Experience at a developer-tools, PLG, or usage-based SaaS company.
- Hands-on Salesforce experience or experience partnering with Marketing on lifecycle or customer marketing programs.
Pay
$225K – $265K (currency not stated; compensation type not specified)
Tools
Salesforce, Plain, Wavelength, Claude
AI focus
Use AI tools to build workflows, agents, automations, and customer interventions that scale customer success without scaling headcount.
Model-written summary · the original posting is authoritative