Mintlify
Head of Technical Support
$185K–$225K
San Francisco · Director · Full-time · Posted Oct 1, 2026
- Experience
- 4+ years in technical support, support engineering, or a similar customer-facing technical role, including 1+ years managing a team.
About the job
Leads Mintlify’s technical support function, building enterprise support operations and scaling the team with AI, automation, and close collaboration with Engineering and Product.
What you'll do
- Define enterprise SLAs and escalation paths; handle critical escalations and customer incident communications.
- Deploy AI agents and build tools and workflows to resolve common questions and reduce repeat work.
- Lead support operations and team growth, including metrics, hiring, coaching, forecasting, and bug triage.
What they ask for
- 4+ years in technical support, support engineering, or a similar customer-facing technical role, including 1+ years managing a team.
- Experience leading support at a high-growth developer-tools or developer-focused company.
- Fluency with developer tooling, including Git and GitHub workflows, CI/CD, Markdown/MDX, APIs and OpenAPI specs, DNS, and hosting; strong hands-on debugging skills.
- Experience deploying AI in a support organization and demonstrating its impact; able to work from the San Francisco office 5 days a week.
Nice to have
- Experience with Mintlify or another docs platform, or building a support function from zero at an early-stage startup.
- Can write code (JavaScript/TypeScript or similar); familiarity with enterprise requirements or LLM-based products.
Pay
$185,000–$225,000 USD base salary
Tools
Git, GitHub, CI/CD, Markdown/MDX, APIs, OpenAPI, DNS, JavaScript/TypeScript
AI focus
Deploy and tune AI support agents and workflows to deflect and resolve common questions, measure resolution rates, and scale support; familiarity with LLM-based products (retrieval, prompting, evals) is preferred.
Model-written summary · the original posting is authoritative