Miro
Vice President Customer Success
Austin · Director · Full-time · Posted Jul 31, 2026
- Experience
- 10+ years in strategic or enterprise Customer Success and/or Account Management leadership; 7+ years leading Customer Success and/or Account Management teams at a high-growth B2B SaaS company.
About the job
Leads Miro’s Americas and Japan/APAC Customer Success teams, setting regional strategy and improving enterprise customer value, adoption, retention, and expansion.
What you'll do
- Build, coach, and lead Customer Success teams; mentor leaders and team members.
- Partner cross-functionally to improve customer experience, adoption, satisfaction, retention, and expansion, and to meet KPIs.
- Build executive relationships with the largest customers and contribute to forecasting and strategic decisions.
What they ask for
- 10+ years of strategic or enterprise Customer Success and/or Account Management leadership, with a consistent track record of meeting targets.
- 7+ years leading Customer Success and/or Account Management teams at a high-growth B2B SaaS company.
- Experience successfully leading Director-level leaders.
- Strong foundation in Customer Success norms, processes, and KPIs.
Nice to have
- Experience working with Digital Customer Success and/or Marketing to drive Customer Success at scale.
- Experience driving professional services to deepen customer relationships and accelerate time to value.
Tools
AI, Enterprise SaaS applications, collaboration technology
AI focus
Requires a solid understanding of AI; no specific AI-related job duties are stated.
Model-written summary · the original posting is authoritative