Mistral AI
Customer Success, North America
New York +1 · Hybrid · Full-time · Posted Sep 4, 2026
- Location
- New York
San Francisco - Experience
- 5+ years in customer-facing roles, such as Customer Success, Account Management, or Solutions Consulting.
About the job
Manages enterprise customers using Mistral’s AI solutions, driving adoption, satisfaction, retention, and business outcomes.
What you'll do
- Own customer relationships, onboarding, adoption, health, and success plans across an enterprise portfolio.
- Advise customers on using Mistral’s AI solutions; deliver training and business reviews, and address deployment challenges.
- Coordinate with Sales, Product, Engineering, and Support on customer feedback, renewals, and expansion opportunities.
What they ask for
- 5+ years of experience in customer-facing roles such as Customer Success, Account Management, or Solutions Consulting.
- Proven ability to manage enterprise customer relationships and drive adoption, satisfaction, and retention.
- Experience with technical products and ability to engage with Data, IT, and Engineering teams.
- Strong communication and presentation skills for technical and executive audiences.
Nice to have
- Experience in a technical or SaaS environment.
- Familiarity with AI/ML concepts.
AI focus
Guide enterprise customers in adopting Mistral’s AI solutions to achieve business outcomes.
Model-written summary · the original posting is authoritative