Mistral AI
IT Specialist, North America
Palo Alto · Full-time · Posted Jul 10, 2026
- Experience
- Proven experience in a similar support role; no number of years stated.
- Education
- A degree in Computer Science or a related IT field.
About the job
Provides employee IT support and manages devices, accounts, onboarding, and technology operations, including support for office openings and moves.
What you'll do
- Troubleshoot hardware and software issues, respond to support requests, and log incidents.
- Set up and manage equipment, shipments, inventory, user accounts, and application licenses.
- Deliver IT onboarding and user training, support office openings and moves, and improve IT processes.
What they ask for
- Degree in Computer Science or a related IT field.
- Hands-on experience with Google Workspace administration and troubleshooting macOS and Windows.
- Understanding of networking fundamentals, including Ethernet, WiFi protocols, TCP/IP, and basic corporate infrastructure troubleshooting.
- Strong written and verbal communication; experience in a similar support role in a fast-paced, global organization; ability to handle standard IT equipment and willingness to travel and work flexibly for timezone-aligned onboarding.
Nice to have
- Experience with MDM solutions such as Kandji or Jamf.
- Interest or experience in automation tools such as Zapier or n8n.
Tools
Google Workspace, macOS, Windows, Ethernet, WiFi, TCP/IP, Kandji, Jamf
Model-written summary · the original posting is authoritative