Miter
Customer Support Specialist (Payroll Support)
$75K–$85K
San Francisco +1 · Hybrid · Full-time · Posted Oct 29, 2026
- Location
- San Francisco
New York City - Experience
- 2+ years; at least one year-end and tax season.
About the job
Provides customer support for payroll, tax, HR, benefits, and platform issues, including troubleshooting complex payroll cases and improving support processes and tools.
What you'll do
- Resolve customer inquiries through phone/screenshare and email, meeting Resolution, SLA, and CSAT goals.
- Investigate complex payroll and platform issues and explain solutions clearly to customers.
- Identify recurring issues and contribute bug reports, feature requests, process improvements, knowledge-base content, and AI-powered support tools.
What they ask for
- 2+ years supporting payroll customers or processing payroll directly at a payroll provider, PEO, HR tech, or accounting firm.
- Working knowledge of payroll tax, including federal and state withholding, SUI/SUTA, 941s, W-2s and W-2cs, amendments, and filing problems.
- At least one year-end and tax season.
- Strong troubleshooting skills, organization, and clear written and verbal communication.
Nice to have
- Hands-on experience with certified payroll, prevailing wage, union fringes, or multi-state crews.
- Familiarity with construction or accounting software such as Sage, Intacct, Procore, Viewpoint, or Foundation; experience with knowledge-base content, teammate training, or AI workflow tools is also welcomed.
Pay
$75K – $85K (base salary)
Tools
AI
AI focus
Use and help improve AI-powered support tools and workflows; the role also involves maintaining the knowledge base and AI-powered support tools.
Model-written summary · the original posting is authoritative