Miter
Strategic Customer Success Manager
$140K–$160K
Remote +2 · Remote · Manager · Full-time · Posted Oct 7, 2026
- Location
- Remote
San Francisco
New York City - Experience
- 6+ years; listed fields include customer success, account management, consulting, or a fast-growing services/ops role.
About the job
Own strategic customer relationships after launch, driving retention, adoption, executive alignment, and account expansion for Miter’s largest customers.
What you'll do
- Manage a strategic portfolio, forecast and protect renewals, and drive gross and net revenue retention.
- Build adoption and account plans, strengthen executive relationships, and identify expansion opportunities with Sales.
- Coordinate escalations and cross-functional initiatives; contribute to customer-success playbooks and processes.
What they ask for
- 6+ years in customer success, account management, consulting, or a fast-growing services/ops role.
- Demonstrated ownership of an Enterprise book of business with strong gross and net retention and expansion against quota.
- Experience building relationships with and presenting to C-suite and senior executive stakeholders.
- Experience with payroll, accounting, tax, HCM, ERP, or other financial/operational products.
Nice to have
- HCM, ERP, and/or construction industry exposure.
Pay
$140K – $160K USD base salary (the posting labels this as compensation but does not specify pay type).
Tools
Excel/Sheets, APIs
AI focus
The role uses Miter’s AI-enabled platform; no specific AI duties are stated.
Model-written summary · the original posting is authoritative