Mixpanel
Customer Value Architect III
Remote, US +1 · Remote · Full-time · Posted Aug 19, 2026
- Location
- Remote, US
San Francisco, CA, United States - Experience
- 4 - 6 years in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
About the job
Own customer adoption and value plans for a portfolio of Mixpanel accounts, helping customers achieve measurable outcomes and supporting expansion and renewal.
What you'll do
- Build customer relationships, run discovery, and create adoption plans tied to business goals and ROI.
- Lead enablement sessions and business reviews; monitor usage, identify risks and opportunities, and resolve or route product issues.
- Partner with account teams and internal groups on expansion, renewal, escalations, and customer AI maturity.
What they ask for
- 4 - 6 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
- Track record managing relationships across business and technical stakeholders.
- Ability to explain technical concepts to non-technical stakeholders and connect product usage to customer outcomes and ROI.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Nice to have
- Background in product analytics, growth, or data-driven product development.
- Experience in technical advisory or professional services; familiarity with analytics instrumentation, event tracking, or data tooling.
Tools
Mixpanel, MCP-based workflows, LLM copilots
AI focus
Assess customer AI maturity and use Mixpanel's AI surface to help customers build on their product data.
Model-written summary · the original posting is authoritative