Mixpanel
Customer Value Architect III
$126K–$170K
San Francisco, US (Remote) +2 · Remote · Full-time · Posted Aug 18, 2026
- Location
- San Francisco, US (Remote)
Remote, US
San Francisco, CA, United States - Experience
- 4–6 years in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience.
About the job
Owns customer adoption and value plans for a portfolio of Mixpanel accounts, helping customers achieve measurable outcomes and supporting expansion and renewals.
What you'll do
- Build customer relationships, assess priorities, and create adoption plans tied to customer goals and ROI.
- Lead enablement sessions and business reviews; monitor usage, identify risks and opportunities, and resolve or route product issues.
- Partner with account teams and internal stakeholders on expansion, renewals, escalations, and customer AI adoption.
What they ask for
- Track record managing relationships across business and technical stakeholders.
- Ability to translate technical concepts into language for non-technical stakeholders.
- Experience connecting product usage to customer outcomes and ROI, and building adoption plans.
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots.
Nice to have
- Background in product analytics, growth, or data-driven product development.
- Experience in technical advisory or professional services; familiarity with analytics instrumentation, event tracking, or data tooling.
Pay
$125,500 — $169,500 USD total target cash compensation (TTCC), including base compensation and variable compensation.
Tools
MCP-based workflows, LLM copilots
AI focus
Assess customers’ AI maturity and use Mixpanel’s AI surface to help them build on product data; hands-on familiarity with AI or agentic tools is expected.
Model-written summary · the original posting is authoritative