Digital Adoption & Lifecycle Manager (Customer Success)

What you'll do

• Develop lifecycle programs and customer-facing messaging across onboarding, adoption, retention, and expansion; define segmentation, triggers, and campaign execution.
• Measure program outcomes in Mixpanel, run experiments, and iterate based on adoption and business impact.
• Collaborate across Marketing, Product, and customer-facing teams; pilot agentic customer-success workflows and determine what to automate.

What they ask for

• Experience in customer lifecycle communications, ideally in B2B SaaS and focused on post-sale outcomes.
• Hands-on with lifecycle or marketing automation platforms; able to build campaigns directly.
• Fluent in product analytics and able to use data to define segments and measure results.
• Actively experimenting with agentic customer success and able to explain where AI agents are appropriate.

Nice to have

• Experience launching a scaled or digital customer-success program, especially for self-serve or long-tail customers.
• Experience with in-product messaging, lifecycle orchestration, or deploying an AI agent in a customer-facing workflow.

Pay

$132,000 — $162,750 USD total target cash compensation (TTCC)

Tools

Customer.io, HubSpot, Statisfy, Braze, Iterable, Mixpanel, Gainsight, Totango

AI focus

Pilot AI agents that personalize customer touchpoints, recommend next actions, or handle interactions; develop a point of view on appropriate automation and use AI for copy, performance analysis, research, and segmentation.