Moab
Customer Support Representative
$70K–$90K
Remote · Remote · Full-time · Posted Jun 1, 2026
About the job
Supports Moab customers by managing tickets, investigating and tracking bugs with engineering, and communicating resolutions in clear language.
What you'll do
- Triage and respond to customer support tickets, keeping customers informed through resolution.
- Reproduce bugs, gather evidence using internal tools and AI triage agents, and prepare engineering handoffs.
- Track bug progress with engineering, identify recurring issues, and contribute to the knowledge base.
What they ask for
- Strong written communication, with the ability to provide warm, accurate, jargon-free responses.
- Curiosity about technical issues and comfort using error messages, SQL queries, log files, or CLI prompts.
- Comfort using AI tools in daily work and judging when their output is incorrect.
- Organization and follow-through in a queue-driven environment, along with patience and empathy.
Nice to have
- Background in equipment rental, construction, agriculture, or another field-services industry.
- Experience with Pylon, Zendesk, Intercom, Slack, Linear, or Jira; familiarity with APIs, JSON, or basic SQL.
Pay
$70K – $90K (base salary)
Tools
SQL, CLI, Pylon, Zendesk, Intercom, Slack, Linear, Jira
AI focus
Uses AI-powered bug-triage agents, a product knowledge brain, query assistants, and other AI tools to investigate support issues; provides feedback to improve these tools.
Model-written summary · the original posting is authoritative