Moab
Implementation Specialist
$90K–$140K
New York City · On-site · Full-time · Posted Mar 27, 2026
- Experience
- 2–4 years in SaaS implementation, customer success, customer onboarding, or a similar customer-facing role; the posting also welcomes non-traditional backgrounds such as equipment rental operators, teachers, and trainers.
About the job
Guides equipment dealer and rental business customers through Moab onboarding, workflow mapping, training, and implementation from kickoff to go-live.
What you'll do
- Train customers, answer questions, and help them adopt Moab workflows.
- Lead mid-market implementations and support enterprise strike teams with workflow mapping and user training.
- Coordinate data migration, track implementation milestones, surface blockers, and improve onboarding processes.
What they ask for
- 2–4 years in SaaS implementation, customer success, customer onboarding, or a similar customer-facing role; the posting is also open to non-traditional backgrounds.
- Ability to explain complex processes clearly, adapt training to customers, and guide people patiently.
- Ability to manage multiple customers and implementation stages reliably.
- Comfort following and improving processes while taking ownership of customer outcomes.
Nice to have
- Experience in equipment rental, construction, agriculture, or logistics; familiarity with ERP or dealer management systems.
- Experience at a high-growth startup or comfort with data concepts.
Pay
$90K – $140K (currency not stated; compensation type not stated)
Tools
Moab, ERP
Model-written summary · the original posting is authoritative