Modern Treasury
Technical Support Specialist
$95K–$130K
San Francisco +2 · Full-time · Posted Sep 11, 2026
- Location
- San Francisco
New York
Remote - Experience
- 4+ years in customer-facing technical roles at B2B SaaS companies.
- Visa sponsorship
- Participates in E-Verify and provides Form I-9 information to the federal government to confirm authorization to work in the U.S.
About the job
Investigate and resolve technical customer issues involving payment workflows, APIs, bank and network reporting, reconciliation, and incidents on Modern Treasury’s platform.
What you'll do
- Troubleshoot customer issues and support payment programs, escalating risk, compliance, and commercial questions to appropriate teams.
- Respond to incidents and high-priority requests, partnering with Engineering and Product on root causes and prevention.
- Improve support processes and reconciliation workflows, using data and AI tools to identify patterns and build repeatable workflows.
What they ask for
- 4+ years in customer-facing technical roles at B2B SaaS companies, including technical support, customer success, sales engineering, product management, engineering, or network operations.
- Experience with REST APIs, JSON/XML, FTP/FTPS/SFTP, and API concepts such as idempotency and pagination.
- Proven ability to troubleshoot production issues.
- Experience using AI agents in a work environment; excellent written communication; availability for standard business hours aligned with Pacific Time.
Nice to have
- Background in payments, fintech, or financial systems; familiarity with stablecoin settlement, ledgering, or reconciliation.
- Experience with SQL, Hex, Datadog, Sentry, Pylon, AI-native support tools, or process improvement and change management.
Pay
$95K – $130K USD base salary
Tools
REST APIs, JSON/XML, FTP/FTPS/SFTP, SQL, Hex, Datadog, Sentry, Pylon
AI focus
Use AI tools and agents to accelerate investigations, synthesize support-queue patterns, and build repeatable workflows; the posting seeks someone eager to advance AI best practices.
Model-written summary · the original posting is authoritative