MongoDB
Customer Success Manager
$81K–$160K
New York City +1 · Manager · Full-time · Posted Jul 14, 2026
- Location
- New York City
New York, NY, United States - Experience
- 5 to 7+ years in a relevant technical customer-facing role; 3+ years accountable for customer health and revenue realization.
- Education
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About the job
Manages a portfolio of MongoDB customers, advising them on deployment health and business outcomes while driving retention, revenue realization, advocacy, and long-term value.
What you'll do
- Advise customers on deployment health, best practices, and strategies to achieve business goals; conduct business reviews and align on success plans.
- Manage account plans and a customer portfolio, tracking outcomes, forecasting retention and revenue, and identifying opportunities for growth.
- Advocate for customers internally, coordinate resources across teams, and use AI-driven tools to streamline workflows and improve customer success outcomes.
What they ask for
- 5 to 7+ years in a technical customer-facing role for a deeply technical product.
- 3+ years accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
- Excellent verbal and written communication skills, with the ability to influence technical and business outcomes.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Nice to have
- Experience with a consumption-based product.
Pay
$81,000 — $160,000 USD (base salary)
Tools
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
AI focus
Use AI-driven tools to streamline daily workflows, improve productivity, and optimize customer success outcomes.
Model-written summary · the original posting is authoritative