MongoDB
Manager, Technical Services Engineering
$133K–$261K
Palo Alto +2 · Manager · Full-time · Posted Sep 1, 2026
- Location
- Palo Alto
San Francisco
Palo Alto, CA, United States - Experience
- Minimum five (5) years practical experience running a technical support team or organization.
About the job
Leads a regional team of MongoDB Support Engineers, helping customers resolve database and Atlas issues while improving team performance and customer experience.
What you'll do
- Manage and develop Support Engineers, including coaching, performance management, hiring, and career development.
- Lead customer escalations and coordinate with engineering, sales, and other global teams to resolve issues.
- Improve support processes and tools while advising customers on MongoDB implementation, operations, and architecture.
What they ask for
- At least five (5) years of practical experience running a technical support team or organization, including customer escalations and cross-functional collaboration.
- Strong people management skills and a record of building teams focused on customer experience and technical excellence.
- Strong diagnostic and troubleshooting skills, including the ability to stay calm and solve problems under pressure.
- Ability to understand customer business drivers and communicate effectively with technical and executive audiences.
Nice to have
- Database or NoSQL experience, or experience with highly concurrent distributed systems; born-in-the-cloud SaaS experience (IaaS or PaaS desirable).
- Experience with observability, analytics, automation, Tableau dashboards, or AI/ML technologies and data platforms.
Pay
$133,000 — $261,000 USD (base salary)
Tools
MongoDB, Atlas, Tableau, AWS, Google Cloud, Microsoft Azure
AI focus
Preferred exposure to AI/ML, including understanding how modern AI systems interact with data platforms and vector databases, or experience supporting AI-driven applications.
Model-written summary · the original posting is authoritative