MongoDB
Senior Customer Success Manager
$97K–$190K
Chicago +1 · Manager · Full-time · Posted Jul 9, 2026
- Location
- Chicago
Chicago, IL, United States - Experience
- 7 to 10+ years in a technical customer-facing role; 4+ years accountable for Enterprise customer health and revenue realization.
- Education
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About the job
Advises and manages a portfolio of Enterprise customers to improve MongoDB adoption, customer outcomes, retention, revenue realization, and long-term advocacy.
What you'll do
- Advise Enterprise customers on complex technical challenges, operational strategies, and business reviews.
- Develop and execute account strategies, monitor outcomes and forecasts, and identify opportunities to expand customer impact.
- Represent customer needs internally, coordinate cross-functional resources, and mentor team members.
What they ask for
- 7 to 10+ years in a technical customer-facing role for a deeply technical product.
- 4+ years accountable for Enterprise customer health and revenue realization.
- Excellent verbal and written communication skills, with ability to influence technical and business outcomes and solve complex problems.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Nice to have
- Experience with a consumption-based product.
Pay
$97,000 — $190,000 USD (base salary)
Tools
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
AI focus
Use AI fluency to improve customer engagement processes, efficiency, and productivity in delivering technical solutions.
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