MongoDB
Senior Customer Success Manager
$97K–$190K
Austin +2 · Manager · Full-time · Posted Aug 26, 2026
- Location
- Austin
San Francisco
San Francisco, CA, United States - Experience
- 7 to 10+ years in a technical customer-facing role; 4+ years accountable for Enterprise customer health and revenue realization.
- Education
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About the job
Advises Enterprise customers on complex MongoDB deployments, driving customer outcomes, retention, revenue realization, and long-term advocacy while coordinating internal teams and mentoring colleagues.
What you'll do
- Advise customers on technical strategies, risks, business reviews, and mutual success plans.
- Manage Enterprise account strategies, customer health, forecasts, retention, and expansion opportunities.
- Coordinate customer advocacy and cross-functional resources, and coach team members.
What they ask for
- 7 to 10+ years in a technical customer-facing role for a deeply technical product.
- 4+ years accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written communication skills, including influencing technical and business outcomes.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Nice to have
- Experience with a consumption-based product.
Pay
$97,000 — $190,000 USD (base salary)
Tools
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
AI focus
Use AI fluency to improve customer engagement processes, efficiency, and productivity in delivering technical solutions.
Model-written summary · the original posting is authoritative