MongoDB
Senior Customer Success Manager
$97K–$190K
Los Angeles +1 · Manager · Full-time · Posted Oct 15, 2026
- Location
- Los Angeles
Los Angeles, CA, United States - Experience
- 7 to 10+ years in a technical customer-facing role; 4+ years accountable for enterprise customer health and revenue realization.
- Education
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About the job
Advises enterprise customers on complex MongoDB deployments, driving customer success, retention, revenue realization, and long-term advocacy.
What you'll do
- Advise enterprise customers on technical risks, operational strategies, business reviews, and plans to achieve measurable outcomes.
- Manage account strategies and portfolio health, tracking business outcomes, forecasting, and identifying opportunities to expand customer impact.
- Coordinate across internal teams, advocate for customer needs, and mentor or coach colleagues.
What they ask for
- 7 to 10+ years in a technical customer-facing role involving a deeply technical product.
- 4+ years accountable for enterprise customer health and revenue realization.
- Excellent verbal and written communication skills, including influencing technical and business outcomes and solving complex problems.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Nice to have
- Experience with a consumption-based product.
Pay
$97,000 — $190,000 USD (base salary)
Tools
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
AI focus
Use AI fluency to improve customer engagement processes, efficiency, and productivity in delivering technical solutions.
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