MongoDB
Senior Customer Success Manager - FSI
$87K–$172K
New York City +1 · Manager · Full-time · Posted Sep 1, 2026
- Location
- New York City
New York, NY, United States - Experience
- 7 to 10+ years in a relevant technical customer-facing role; 4+ years accountable for Enterprise customer health and revenue realization.
- Education
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
About the job
Advise and manage a portfolio of enterprise financial-services customers, helping them achieve business outcomes with MongoDB while driving retention, revenue realization, and long-term advocacy.
What you'll do
- Advise customers on complex technical challenges, review account health and risks, and align leaders on business objectives and success plans.
- Own account strategy and portfolio outcomes, including customer maturity, retention, revenue realization, forecasting, and expansion opportunities.
- Coordinate across internal teams, advocate for customer needs, and mentor peers and new hires.
What they ask for
- 7 to 10+ years in a technical customer-facing role for a deeply technical product, ideally consumption-based.
- 4+ years accountable for customer health and revenue realization for Enterprise customers.
- Excellent verbal and written communication skills, including influencing technical and business outcomes across audiences.
- Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Pay
$87,000 — $172,000 USD (base salary)
Tools
MongoDB, MongoDB Atlas, AWS, Google Cloud, Microsoft Azure
AI focus
Use AI fluency to improve customer engagement processes, efficiency, and productivity in delivering technical solutions.
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