MongoDB
Senior IT Specialist, Executive Technology
$64K–$180K
Palo Alto +1 · Senior · Full-time · Posted Jul 16, 2026
- Location
- Palo Alto
Palo Alto, CA, United States - Experience
- 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders.
About the job
Provides proactive, white-glove technology support for MongoDB’s CEO’s direct reports and their Executive Assistants, owning onboarding, daily support, global travel readiness, and high-stakes events while building reusable support playbooks.
What you'll do
- Own executive technology support from pre-Day-1 onboarding through daily operations, incidents, travel, and offboarding; coordinate with executive stakeholders and report service metrics.
- Prepare and support Board meetings, earnings calls, All Hands, and other events; maintain device health, room readiness, connectivity, and replacement-device logistics.
- Participate in VIP on-call coverage and global handoffs; document processes and implement automation to reduce routine support work.
What they ask for
- 5+ years in IT end-user support, service desk, or field support, including 2+ years supporting senior leaders, executives, or VIP stakeholders.
- Experience supporting senior leadership in a high-growth SaaS, technology, or financial environment, and handling sensitive information under NDA/MNPI-level confidentiality.
- Hands-on experience with AI agent-assist tooling, virtual agents, or DEX platforms, plus light scripting or workflow tools to reduce repetitive tasks.
- Experience with executive technology support and live events, structured ticketing, and building playbooks alongside live operations.
Pay
$64,000 — $180,000 USD (base salary)
Tools
macOS, Windows, Google Workspace, Microsoft 365, Zoom, Zoom Rooms, Teams, Jira
AI focus
Use AI/automation, including agent-assist or virtual agents, to automate routine diagnostics and triage, reduce manual toil, and improve executive support; evaluate emerging AI and technology trends.
Model-written summary · the original posting is authoritative