Monk
Engagement Manager
New York City · On-site · Manager · Full-time · Posted Sep 2, 2026
- Experience
- 3+ years, with alternatives: top-tier management consultancy or investment bank, or a comparable high-ownership operating role (post-sales, account management, or customer success at a fast-growing B2B software company).
About the job
Own customer relationships and outcomes for Monk’s accounts receivable platform, from onboarding and adoption through renewals and expansion.
What you'll do
- Manage customer accounts end to end, including onboarding, health, renewals, and expansion; own revenue retention.
- Run customer operating cadences and executive relationships, tracking KPIs and communicating Monk’s value.
- Coordinate with Operations and Engineering to resolve customer issues, support deployments, and relay customer feedback into product improvements.
What they ask for
- 3+ years at a top-tier management consultancy or investment bank, or a comparable high-ownership operating role in post-sales, account management, or customer success at a fast-growing B2B software company.
- Exceptional attention to detail.
- Strong analytical instincts and executive presence.
- Strong written and spoken communication; comfortable owning a revenue target and working with software, data, logs, configurations, and live systems.
Nice to have
- Familiarity with ERPs or B2B finance workflows.
Tools
AI
AI focus
Work at the frontier of applied AI on Monk’s AI-native accounts receivable platform; use customer, collection, and agent data to identify opportunities and frictions, and partner on deployment and tuning.
Model-written summary · the original posting is authoritative